Welcome to the Buscones Support CenterIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
The Consumer complaints whether registered online or otherwise shall be taken up by the Grievance Redressal officers and shall be resolved by Means of Just and Proper Interaction with the consumer within a period of 45 days to the full satisfaction of the consumer.
Online Courses and access issues
Vijay Ranjan Kumar
Product Dispatch / Delivery
all other grievances
Contact Person: Jameel Basha Syed
Contact Number: 9319691969
Email :- firstname.lastname@example.org
Address: B-8,Third Floor,Moti Nagar New Delhi - 110015
Working Hours: Mon-Sat: 10:00AM - 6:00PM
MECHANISM FOR GRIEVANCE REDRESSALAt the first instance the grievance is received by the company by either of the above mentioned means. It is fed into the internal software (In house query system= IHQS). A unique Ticket number is generated related to the same and it is intimated to the customer or the person who has intimated the same to us.
The grievance is then handled by the executive who has taken the call / email / walk in customer/ post received. This executive has a period of 10 working days to solve the problem. It is interesting to note that the software is available to all executives and the nature of problem and details are fed into the system at the firsts instance. The entire problem / query is available to view of any authorized person who has logged into the system. Every time a person logs in he can take on the problem independently for further resolution without having the person to repeat his concern / problem.
In case this executive cannot handle the problem / grievance in this time period the software then escalates automatically to the next level of Grievance redressal committee.
Grievances are escalated on a 5 day period AUTOMATICALLY BY THE SOFTWARE to each officer (First to Officer 1, then to officer 2 and then to officer 3) who has 3 days to dispose off the problem.
The Executive Officers will meet on a 15 day period. On the 15th and 30th Calendar day of every month. All pending redressals will be disposed off by the committee on these meetings. In case no resolution is arrived at the problem will be escalated to our legal consul who will then work as an arbitrator to resolve the same with 15 days of receiving the escalated issue in consultation with the aggrieved.